Refund policy
If you experience a livestock loss, we will gladly replace it or issue a store credit.
Live Coral Guarantee
If your coral arrives dead on arrival (DOA), Strictly Fish & Corals will issue a store credit for the purchase price of the livestock.
- Report the loss within 2 hours of the delivery time shown on your FedEx tracking. Email a clear photo of the deceased coral to info@strictlyfishmiami.com.
- Do not discard or ship back the coral until we've confirmed next steps — we may ask you to return the specimen before issuing credit.
- This guarantee covers the livestock only; shipping costs are non-refundable.
- Unpack and acclimate your coral as soon as it arrives. See our FAQ page for care guidance.
Questions or Concerns
If you have any issues or concerns with your order, contact us at info@strictlyfishmiami.com or (305) 227-9414.